From the beginning, my wife and I had fallen in love with the
I really wanted a 9' door for the optional third bay in the garage. I had told them this before we signed the documents, and they told me that it might be possible, well the following week, it was "No". Ryan homes don’t want to mess with the structural change required to fit the 9' door. Not, this is how much it would cost and therefore not realistic, just simply "No", they won't do it. This wasn't a huge deal, but it was something that I really wanted.
Then it came to the interior selections/options where I was truly left scratching my head for the things I was told "No". Let’s start with the granite selections. The granite options, all whopping 4 of them, for the bathroom are a complete joke. They are the cheapest granites offered by the industry for a reason because of their lack of desirability. We asked if we could instead use one of the Kitchen granite choices which were much nicer, of course we expected that this would be more expensive, but
Then we had to choose the faucet for the Kitchen sink, once again they were all crappy choices. Don't get me wrong, they do use name brand Delta/Moen faucets, but the styling is limited to the simple single handle/faucet combination. No 3/4 piece (separate handle, sprayer, soap dispenser) that are commonly used today, just the throwback ugly single faucets. So I asked if we could simply provide them a much better faucet ourselves, and they said "No". Now I understand that they have to warranty their work on something like that, but they aren't the ones warranting the faucet, that’s up to the manufacturer. I don't even mind getting approval of the type/brand of faucet that I give them so they know it’s of high quality, but once again it’s simply "No". Now I’m left with purchasing their crappy faucet, paying their contractor through the purchase price of our new home to install it, and then ripping it out, and paying for another plumber to put the new one back in. Plus, they don't even offer an oil-rubbed bronze option. What?!? We are getting oil-rubbed bronze everywhere else, why can't we also get it in our kitchen? Crazy!
Now let’s move to the upstairs hall bath. We inquired about getting the shower/tub area tiled instead of the one piece fiberglass that they use. The flooring people had told us that they had seen this done before in
Now let’s move to the bathroom in the master where they told us "No" twice. The first when we asked about getting a heated tile floor. According to them, no one had ever asked to get this done, which I found preposterous, so they would have to get back to me, which they did with a "No". Then we wanted to make sure that our glass doors around the shower area would be the same as we had seen in other newly built
Carrying on with the bathroom theme, we requested that the upstairs full bath have one type of cabinet while the basement half bath had another. They even said "No" to that! The basement bath is an option completely on its own, so why can't I select the cabinet completely on its own? Our sales rep's reason for this one, they just don't have an option for that. Then make it an option! There is no way that I am the first one to request a different cabinet for the half bath in the basement from the full bath on the second floor! Then my wife requested that they put in the mirrored glass front medicine cabinets are embedded in the wall, just as we had seen at the
The last "No" that I am going to complain about might be turning into a "Yes", but I'm not counting on it. Our basement will be a walkout with the door coming off the finished area under the morning room. On the back wall of this finished area, we requested a double window, exactly as we had seen in a
I understand that not all requests can be accommodated, and that
In the end, Ryan Home claims that they keep costs down by limiting customizations, and I respect that for major structures, but that just raises questions as to why I am not allowed to get things that are available and commonly used, such as the brick and stone front. Doesn't this contradict the whole
I'd like to end this rather negative post on a good note, and say that we have spoken with several families that have built with Ryan recently and ALL of them said that it was an overall good experience. I just hope that in the end, I can say the same.